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Privacy Policy
This Privacy Policy governs the manner in which The Office of the Head of the Public Service collects, uses, maintains and discloses information collected from users (each, a "User") of the The Citizens Facilitation Portal (CFP) URL : www.ircp.gov.tt website ("Site"). This privacy policy applies to the Site and all services offered by Head of the Public Service Portal.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when users visit our portal, register on the portal, and in connection with other activities, services, features or resources we make available on our portal. Users may be asked for, as appropriate, name and email address. Users may, however, browse our Site anonymously, as we do not store IP details.. We will collect personal identification information from Users only if they voluntarily submit, and accepts our disclosure policy. Submitting personal information to us is optional, however this will prevent users from enjoying the specific customized features of the portal.

How we use collected information

Head of the Public Service Website may collect and use Users personal information for the following purposes:

  • To improve our service to all users Information you provide helps us respond to service requests and support needs more efficiently
  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site We may use feedback you provide to improve our services.
  • To send emails We use the email address to respond to their inquiries, questions, and/or other requests.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This is done to ensure that the Citizens Facilitation Portal(CFP) is continuously improved to better suit user's needs.


Web browser cookies

Our portal may use "cookies" to enhance User's experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. some browsers will let you block just third party cookies (these are cookies placed on your browser by an entity other than the particular website's owner- e.g., an advertising partner) or will allow the use of settings to block only cookies that do not meet your privacy preferences. However, most Websites use cookies in order to enhance a user-friendly experience and the safety of their online offers, e.g. the shopping basket of an online shop or the display of a relevant advertisement. You can choose to disable all cookies but this could significantly affect your web browsing experience. Usually cookies contain only a generic browser recognition or are associated with anonymous data. When cookies are set, the user is informed about it (typically in the privacy section of a website or in the terms of use or other user contract). If websites use cookies to collect personal data, data protection laws require those websites to inform users about the collection of personal data and the purpose of such collection.
browsers offer cookie management setting tools (please see help below). Browser settings can be set to require the user's confirmation for each cookie that might be stored on his / her PC. You can also set the browser to accept cookies only from specific web sites (e.g. your favourite news site). Browsers can also enable users to delete specific cookies. It is even possible to set a browser to reject all cookies. Note that choosing to disable all cookies could significantly affect your web browsing experience because many Internet services rely on cookies.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Additionally, for site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information on the site or otherwise cause damage. In the event of authorized law enforcement investigations and as part of any required legal process, information from these sources may be used to help identify an individual.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Information security

We work hard to protect THE CFP and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
  • We encrypt many of our services using SSL.
  • We offer you two step verification when you access your manual password recovery
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to authorised employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
  • All information is stored in tier IV data centers and have a failover capability in several continents

Changes to this privacy policy

The Head of the Public Service Website has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use this Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending an e-mail to the webmaster at: webmaster@ircp.gov.tt

Please note that when reference is made to we in this document that it refers to The Office of the Head of the Public Service.
This privacy policy is overall governed by the Freedom of Information Act FOIA (1999) and all information submitted is subject to public disclosure after due process according to the law.