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Resolution Process
Steps to be followed by an Institution with a Complaint


 

Step 1:

Enter your institution’s information.  Identify you are an institution in the box; then select ‘complaint’ in the drop-down box from the section that says ‘Select problem type or communication”. Lastly, select the Ministry to whom the complaint is for

 

Step 2:

Once the submission is made, the person making the submission on behalf of the institution will receive an acknowledgement and a ticket number which can be used to track the status in the resolution process of the lodged complaint.

 

Step 3:

Your complaint is then forwarded to Resolution Coordinator in the particular Ministry. They will review your submission and decide on the course of action to be taken. Updates are provided during the resolution of your complaint. You may also check the status at any time by using your ticket number (See the top right hand corner on the home page where it says “Check Ticket Status”). 

 

Step 4:

At the conclusion in the resolution of the complaint, you will receive correspondence indicating as such and the ticket will be closed by the Resolution Coordinator in the particular Ministry. Please note that complaints from public servants are dealt with privately and handled according to the mandates of the Civil Service Act and Civil Service Code, also a record is kept by the Office of the Head of the Public Service.