Testimonial
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Citizen with Complaint
Enter your personalinformation; Identify you are a citizen...
Once you have made your submission, you will receive...
Your complaint is then forwarded to senior personnel in the...
At the conclusion of the resolution of the complaint, ...

Step 1:

Enter your personalinformation; Identify you are a citizen in the box; Then select ‘complaint’ in the drop-down box from section that says ‘Select problem type or communication”; Lastly, select the ministry to whom the complaint is for

Step 2:

Once you have made your submission, you will receive an acknowledgement and a ticket number which you can use to track the status in the resolution processof your complaint.

Step 3:

Your complaint is then forwarded to senior personnel in the particular ministry. They will review your submission and decide on its gravity and if needs to be escalated in terms of priority, they will do as such. You will be notified accordingly and you may check the status as updates will be provided using your ticket number and checking. See the top right hand corner on the home page where it says “Check Ticket Status”.

Step 4:

At the conclusion of the resolution of the complaint, you will receive correspondence indicating as such and the ticket will be closed by the senior personnel in the particular ministry.